Use six workflow strategies to improve your bottom line.
Strategy No.5:
Track Denials
Don't underestimate the importance of following up on denials. They often can ve reversed on appeal; even if they cannot, they can help identify flaws in upfront processes that can be fixed to prevent further denials. Typically, there are filing deadlines associated with appeals, so you should run denial reports daily to support quick identifications and response.
Strategy No.6:
Provide Effective Cross Training
Although it is a time-intensive endeavor, cross training can bring more to your practice that just staff coverage during illnesses or vacations. When done well, cross training promotes better patient service and improves financial performance by broadening the knowledges base of every employee.
Thoroughness is the key to good cross-training program. Offering front-desk staff only a high-level view of back office operations, for instance, is not enough. Instead, solid cross training should reveal in detail how front-desk tasks affect the back-end, and vice versa. An effective program will also:
* Engage the most experienced individuals in the "teaching" roles
* Map out specific learning objectives for each staff member
* Occur frequently (ideally, twice per year, or more frequently in instances of high staff turnover)
* Allow staff members to experience both morning and afternoon shifts during training, with no
department having more than one person cross- training at a time.
These workflow strategies require commitment and buy-in from everyone in your practice - including providers, administrators, and staff. While not always easy to implement, these strategies can enhance evenue cycle management and improve efficiency, ultimately helping your practice realize measurable financial gains.
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